Yes, your Lawn Buddy account allows you to see where your crews are in real-time whenever they are using the app.
Frequently Asked Questions
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Crew Management
Crew Management
Can I track my crews in real-time?
Can I track my crews in real-time?
Does Lawn Buddy have time tracking abilities?
Does Lawn Buddy have time tracking abilities?
Yes, your Lawn Buddy account lets you track time in several different ways. Your employee’s time can be tracked individually, or by crew. In addition, tracking time on each job is available. You can also set estimated times for jobs and compare it to actuals.
Can I optimize my routes/my crew’s routes?
Can I optimize my routes/my crew’s routes?
Yes, each crew’s route is automatically generated to help you save on fuel costs. You can also edit each route’s starting/ending points. Additionally, Lawn Buddy allows you to edit each stop in the route as needed for each crew.
General
General
How can I contact customer support?
How can I contact customer support?
Our in-house support team is excited to help you – we have the knowledge and care to assist with anything you need. Call us at 316-247-2184 or email us hello@lawnbuddy.com. You can also check out our tutorials if you need help getting started.
Is my data and my customer’s data secure?
Is my data and my customer’s data secure?
Yes. We will never share or sell your data, or your customer’s data.
Can Lawn Buddy integrate my customer data for me?
Can Lawn Buddy integrate my customer data for me?
Yes, there are 3 ways of getting your customer data integrated into your Lawn Buddy account.
- Sign in to your Quickbooks Online account through Lawn Buddy – your customer list will migrate to your Lawn Buddy account within 24 hours.
- Send a list to hello@lawnbuddy.com for upload
- For customer lists under 30, it is simple to add customers manually. Learn how here.
What devices is Lawn Buddy available on?
What devices is Lawn Buddy available on?
Lawn Buddy is available on all devices (desktop/laptop, iPad/tablet, all smartphones). You can download the app in the Apple Store or Google Play Store; or access Lawn Buddy on the web at pro.lawnbuddy.com.
Can I message my customers through Lawn Buddy?
Can I message my customers through Lawn Buddy?
Yes, all messages are sent to your customer’s email address. They receive a link to click which takes them to your entire chat history. No messages are sent via text message.
Job Management
Job Management
Can I schedule recurring jobs?
Can I schedule recurring jobs?
Yes. Lawn Buddy has the easiest way to schedule recurring jobs on the market. In addition to that, your Lawn Buddy account has several automations that flow from scheduling a job. Such as route optimization and automatic invoicing.
Can I create a subscription option for my customers?
Can I create a subscription option for my customers?
With Lawn Buddy, you can now create subscriptions for your customers. Instead of charging your customer per job, you can now automatically send invoices on a monthly basis at a set amount each month. This is frequently used in situations where flat rate billing is needed.
Billing Management
Billing Management
How do I get paid?
How do I get paid?
Payments from your customers are directly deposited into your bank account. Learn how to set up your direct deposit in Lawn Buddy here.
Does Lawn Buddy connect with Quickbooks?
Does Lawn Buddy connect with Quickbooks?
Yes, your Lawn Buddy account connects directly and securely with Quickbooks Online. We are able to integrate customers directly into your Lawn Buddy account from Quickbooks Online. Lawn Buddy also sends invoice data to Quickbooks Online automatically so that your books are always up-to-date and accurate.
What are the credit card transaction fees?
What are the credit card transaction fees?
See our pricing page for details – fees go as low as 2.9% +$0.30 per transaction.
How will my customers pay me through Lawn Buddy?
How will my customers pay me through Lawn Buddy?
Your customers can pay through credit/debit cards, apple pay. E-check (ACH) options are available upon request.
How long does it take to get paid through Lawn Buddy?
How long does it take to get paid through Lawn Buddy?
2-3 business days.
Tons of features to improve your business.
Our tool box is filled with helpful features you can use on a daily basis.
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Still have questions?
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